A troublesome trend ahead for us in 2023: A Forrester study recently found:
1 in 5 CX programs will be nixed in 2023, demand intrinsic proof, or ROI on CX - some saying CX teams might disappear that can’t show numbers.
Our January roundtable expands from our December topic of ROI formulss for CX success. January will discuss ROI/ROC architectures and tools you can use within your organization, exploring how to define success in measurable ways that create gains for the customers and the business. We will cover more details with example case studies.
This is continues our exploration covering measurement dimensions of CX within your organization.
Register:
These chats are free to attend, virtual through Zoom, and managed through Eventbrite.
We reserve the right to withdraw attendees who do not have a leadership background in some capacity to customer experience or employee experiences. This is not a forum to sell products or services.
Registering allows us to send you future updates on CX Ops. We will never share or sell your information.