Continuing on a Forrester trend that 1 in 5 CX programs will be nixed in 2023, demand intrinsic proof, or ROI on CX
Our February roundtable expands from our January topic of ROI Architectures for CX. We will evaluate how to understanding where you are with your current strengths: ROC quadrants. This is a view on tools you can use within your organization, understanding where you are with your data and experiences, and how to build off of them. We will discuss where you can go next.
New attendees welcome and prior attendance not required. This is continues an exploration covering measurement dimensions of CX within your organization.
Register:
These chats are free to attend, virtual through Zoom, and managed through Eventbrite.
We reserve the right to withdraw attendees who do not have a leadership background in some capacity to customer experience or employee experiences. This is not a forum to sell products or services.
Registering allows us to send you future updates on CX Ops. We will never share or sell your information.