Continuing on a Forrester trend that 1 in 5 CX programs will be nixed in 2023, demand intrinsic proof, or ROI on CX

Our March roundtable expands from our February topic of ROI Quadrants. We will evaluate how to understand where you are with realities in various CX metrics. We look at various types of metrics to understand how you can use metrics to properly manage different evaluations of your customer’s experience.

New attendees are welcome and prior attendance is not required. This continues an exploration covering measurement dimensions of CX within your organization.

Register:

• These chats are free to attend, virtual through Zoom, and managed through Eventbrite.

• We reserve the right to withdraw attendees who do not have a leadership background in some capacity to customer experience or employee experiences. This is not a forum to sell products or services.

• Registering allows us to send you future updates on CX Ops. We will never share or sell your information.

Continuing on a Forrester trend that 1 in 5 CX programs will be nixed in 2023, demand intrinsic proof, or ROI on CX

Our February roundtable expands from our January topic of ROI Architectures for CX. We will evaluate how to understanding where you are with your current strengths: ROC quadrants. This is a view on tools you can use within your organization, understanding where you are with your data and experiences, and how to build off of them. We will discuss where you can go next.

New attendees welcome and prior attendance not required. This is continues an exploration covering measurement dimensions of CX within your organization.

Register:

• These chats are free to attend, virtual through Zoom, and managed through Eventbrite.

• We reserve the right to withdraw attendees who do not have a leadership background in some capacity to customer experience or employee experiences. This is not a forum to sell products or services.

• Registering allows us to send you future updates on CX Ops. We will never share or sell your information.

A troublesome trend ahead for us in 2023: A Forrester study recently found:

1 in 5 CX programs will be nixed in 2023, demand intrinsic proof, or ROI on CX - some saying CX teams might disappear that can’t show numbers.

Our January roundtable expands from our December topic of ROI formulss for CX success. January will discuss ROI/ROC architectures and tools you can use within your organization, exploring how to define success in measurable ways that create gains for the customers and the business. We will cover more details with example case studies.

This is continues our exploration covering measurement dimensions of CX within your organization.

Register:

• These chats are free to attend, virtual through Zoom, and managed through Eventbrite.

• We reserve the right to withdraw attendees who do not have a leadership background in some capacity to customer experience or employee experiences. This is not a forum to sell products or services.

• Registering allows us to send you future updates on CX Ops. We will never share or sell your information.

A troublesome trend ahead for 2023: A Forrester study recently found:

1 of 5 CX programs will be nixed in 2023, demand intrinsic proof, or ROI on CX - some saying CX teams might disappear that can’t show numbers.

Our December roundtable expands from our November topic of measurement in CX success. December will discuss ROI/ROC formulas and models you can use within your organization, exploring how to define success in measurable ways that create gains for the customers and the business.

This is continues our 2022 exploration covering measurement dimensions of CX within your organization.

Register:

• These chats are free to attend, virtual through Zoom, and managed through Eventbrite.

• We reserve the right to withdraw attendees who do not have a leadership background in some capacity to customer experience or employee experiences. This is not a forum to sell products or services.

• Registering allows us to send you future updates on CX Ops. We will never share or sell your information.

Trend: A troublesome trend ahead for 2023: A recent Forrester study found that 80% of organizations will demand intrinsic proof, or ROI on CX improvement in 2023 - some saying CX teams might disappear that can’t show numbers.

Our next roundtable continues from our topic on barriers, to focus on measurement in CX success in your organization. We will explore how to define your CX success in measurable ways either towards the business, or gains for your customers that ultimately show lifetime value and brand affinity.

This is continues our 2022 exploration covering dimensions of CX within your organization and Measurement dimensions where we focus on identifying constraints and definitions.

Register:

• These chats are free to attend, virtual through Zoom, and managed through Eventbrite.

• We reserve the right to withdraw attendees who do not have a leadership background in some capacity to customer experience or employee experiences. This is not a forum to sell products or services.

• Registering allows us to send you future updates on CX Ops. We will never share or sell your information.

After great September roundtable discussions on challenges in clarifying org. CX, we’re focusing on “Barriers to CX” in October.

Next up, the key barriers in defining CX within organizations with some considerations for your first, or next, steps. For October: Identifying the underlying problem to solve.

This is our fifth round table in 2022 covering dimensions of CX within your organization. This is an expansion of our Charting Barriers dimensions where we focus on identifying constraints and definitions.

Roundtable Agenda:

• Highlight some key insights shared in September

• Discuss some key statistics and trends in defining and owning CX

• Roundtable on how and where members are facing barriers to CX

Register:

• These chats are free to attend, virtual through Zoom, and managed through Eventbrite.

• We reserve the right to withdraw attendees who do not have a leadership background in some capacity to customer experience or employee experiences. This is not a forum to sell products or services.

• Registering allows us to send you future updates on CX Ops. We will never share or sell your information.

September we are identifying how to begin a CX program in your organizations with some first steps considerations. We will discuss connecting team ownerships, whether you are coming from a design or business background to gather successful buy-in.

This is our fourth meet-up following up on some early discussions on CX within your organization. Please register for more information on this event as a zoom link will be provided.