Continuing on a Forrester trend that 1 in 5 CX programs will be nixed in 2023, demand intrinsic proof, or ROI on CX
Our March roundtable expands from our February topic of ROI Quadrants. We will evaluate how to understand where you are with realities in various CX metrics. We look at various types of metrics to understand how you can use metrics to properly manage different evaluations of your customer’s experience.
New attendees are welcome and prior attendance is not required. This continues an exploration covering measurement dimensions of CX within your organization.
Register:
These chats are free to attend, virtual through Zoom, and managed through Eventbrite.
We reserve the right to withdraw attendees who do not have a leadership background in some capacity to customer experience or employee experiences. This is not a forum to sell products or services.
Registering allows us to send you future updates on CX Ops. We will never share or sell your information.