Trend: A troublesome trend ahead for 2023: A recent Forrester study found that 80% of organizations will demand intrinsic proof, or ROI on CX improvement in 2023 - some saying CX teams might disappear that can’t show numbers.

Our next roundtable continues from our topic on barriers, to focus on measurement in CX success in your organization. We will explore how to define your CX success in measurable ways either towards the business, or gains for your customers that ultimately show lifetime value and brand affinity.

This is continues our 2022 exploration covering dimensions of CX within your organization and Measurement dimensions where we focus on identifying constraints and definitions.

Register:

• These chats are free to attend, virtual through Zoom, and managed through Eventbrite.

• We reserve the right to withdraw attendees who do not have a leadership background in some capacity to customer experience or employee experiences. This is not a forum to sell products or services.

• Registering allows us to send you future updates on CX Ops. We will never share or sell your information.

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